- The problem: you bought Pro, opened the app — 5 modules, 30+ settings, no idea where to start.
- The fix: a 1-hour Zoom with an engineer. We look at it together, configure, and launch a pilot.
- Free for Pro and Agency tiers. Book via @tgon_support_bot.
- In the hour we cover: install check → connect Telegram accounts → parse audience → draft copy → launch 20-50 test messages → review replies.
- You leave with: a working setup + a grasp of what does what + the first 30 minutes of real data.
- If we don't finish in time — we continue free (rarely needed, 1 hour is usually enough).
Most SaaS products handle onboarding via auto-webinars or email drips pointing to docs. We do it differently: when you buy Pro, you get a free 1-hour Zoom call with an engineer from the core team. Not a sales rep, not a junior, not a bot — an actual engineer who wrote the software.
Why onboarding matters
TG:ON is a working tool, not a toy. 5 modules × 30+ settings means immediate overwhelm in the first 10 minutes. A typical scenario without onboarding:
- Day 1: opened the app, appreciated the UI, hit "create campaign" — stuck on "audience source."
- Day 2: read docs, found Data Vault. Didn't get the difference between search and filter.
- Day 3: pulled targets via filter — wrong targets. Frustration.
- Day 5: launched a test, 3 accounts hit PEER_FLOOD immediately. Refund request.
Onboarding removes these pain points in 1 hour. We've walked this path with 500+ clients and know exactly where people trip.
What happens in those 60 minutes
| Time | What we do | Deliverable |
|---|---|---|
| :00-:05 | Intro, discuss your use-case | Understanding what we'll configure |
| :05-:15 | Install check, license, connect 1-2 Telegram accounts | Working connection |
| :15-:30 | Parse audience — Vault search + filters, 500-2000 targets | Audience list ready |
| :30-:45 | Draft copy — Spintax template, 3 variants | Ready first-message |
| :45-:55 | LAUNCH test — 20-50 messages on warm accounts | Live campaign |
| :55-:60 | Recap, SOP notes, next steps | Checklist for solo work |
Engineers from the core team
Onboarding is run by the same engineers who handle support: Maxim (frontend / UX questions), Ilya (Mass Sender, anti-ban), Artem (AI modules). Not sales reps. Not juniors. People who wrote the product's code and know it by heart.
The engineer roster rotates weekly — each has their on-call week. We match your use-case to the engineer who best knows the relevant module.
When onboarding is NOT needed
If you've been running Telegram campaigns on other tools for 6+ months — this isn't onboarding, it's a migration session (separate format). Same 1 hour, but the focus is porting your existing workflow into TG:ON without losing parameters. Also free for Pro/Agency — say "migration" in chat, we'll book you a relevant slot.
3 steps from paying to the call
- Pay for Pro or Agency — onboarding auto-appears in your account.
- Message @tgon_support_bot: "I want onboarding." We send a Calendly link.
- Pick a slot — usually 2-3 open in the next 2-3 business days.
Your side requirements: a working computer with Zoom (no OS restrictions), a second screen (one monitor is awkward — hard to watch and click at the same time), 1-2 purchased Telegram accounts (for the test launch). If you don't have accounts — we'll tell you where to buy vetted ones, ~15 minutes.
Usually 1 hour is enough. If we don't finish — we continue free the next day. This is rare (5-7% of cases), usually with very complex use-cases.
TG:ON for macOS · Windows · Linux
Desktop app, 160 MB. Runs locally. 3-day trial, no credit card.
Download for free1 hour with an engineer.
Free for Pro.
From install to first outreach. Book via @tgon_support_bot after paying. Slots usually 2-3 business days out.
Book a slot